Refund policy

RETURNS & REFUND POLICY

At 6009, customer satisfaction is important to us. Please review the terms below before submitting a request.

ELIGIBILITY

Damaged, defective, or incorrect-item claims must be submitted within 30 days of delivery.

Change-of-mind requests must be submitted within 14 days of delivery and are reviewed case by case.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, contact support@6009.store within 30 days of delivery.

We will provide a replacement or issue a full refund for eligible claims. No return shipment is required for eligible damaged, defective, or incorrect-item claims.

CHANGE-OF-MIND REQUESTS

If you change your mind, contact support@6009.store within 14 days of delivery.

Change-of-mind requests are reviewed case by case. Approval and any refund amount may depend on the circumstances and condition of the item. If the request is approved, we will provide the applicable next steps.

HOW TO REQUEST SUPPORT

Email support@6009.store and include:

• Your order number
• A brief description of the issue
• Photos or video if the item is damaged, defective, or incorrect

We typically respond within 1–2 business days.

REFUND PROCESSING

Approved refunds are issued to the original payment method. After a refund is issued, additional processing time may be required by your bank or payment provider.

CONTACT

For questions about returns, replacements, or refunds, contact:

support@6009.store