FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Processing takes 1–3 business days. Estimated delivery is 7–20 business days after processing. Tracking is provided by email.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use the link in that email to follow your package in real time.

Do you ship internationally?

Yes. Please note that some international orders may be subject to customs duties or import fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the buyer.

My order hasn't arrived — what should I do?

If your order hasn't arrived within 30 days of shipping, contact us at support@6009.store and we'll investigate promptly.

Returns & Refunds

What is your return policy?

If your item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery. We will provide a replacement or issue a full refund. No return shipment is required for eligible claims. See our full Refund Policy for details.

What if I changed my mind?

Contact us within 14 days of delivery. Change-of-mind requests are reviewed case by case, and approval or refund amount may depend on the circumstances and condition of the item.

How do I request a refund?

Email support@6009.store with your order number, a brief description of the issue, and a photo if the item is damaged. We respond within 1–2 business days.

Products

How do you choose your products?

Every product in our catalog is selected based on usefulness, quality, and real value. We carry a small, focused range — if something doesn't meet that standard, it doesn't make the cut.